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Yappyz
Yappyz (Windows)

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Sien SA

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Yappyz - Improve Customer Service, Reduce Costs, and Increase Efficiency With Yappyz

A free download for Windows computers with a large selection of software programs that enhance productivity and efficiency. A unified business messaging solution is essential for all facets of the business; customer service, sales and marketing, operations, and IT administration. Streamlining communication with employees and customers via text is a great way to improve the customer experience, reduce costs, and increase employee satisfaction.

A unified business messaging software solution like Yappyz is designed to address the unique issues that companies face on a daily basis. Unified business messaging software allows a company to seamlessly connect, manage, and report on all their communication channels in one easy-to-use interface. This allows teams to operate in full-text mode where engagements begin and end with a text conversation, reducing call volume, decreasing cost, and allowing agents to provide exceptional customer service.

With the shift to mobile communication, customer experience is more important than ever. Providing an excellent customer experience across all communication platforms will drive loyalty and boost revenue. By automating SMS text message notifications, allowing customers to text in their issue or request, and enabling them to receive custom replies with pictures, diagrams, and instructions, you can eliminate the high call volumes that cause long wait times and frustrated customers.

Unified business messaging solutions also offer a number of other features that are beneficial for companies, such as internal communications, emergency alerts, and more. Many of these features help to cut operating expenses and improve productivity, which is especially valuable if your company is considering downsizing.

by Sien SA
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Windows
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Sien SA
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5,447
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Average: 9.9 / 10 (633 votes)
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